Position Detail

Customer Service Executive
Advertised on : 28 Jan 2019 | Closing Date :29 Mar 2019


Responsibilities:

  • Receive the booking from customer/assign by HOD.
  • Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP.
  • Provide good communication to customer and internal division bookings and ensure reporting to CV HOD for any critical matter or failure cases or disputed/delayed cases.
  • Opening job, prepare and monitor invoicing till job complete for submission to billing.
  • Ensure customer receive the invoice completely.
  • Ensure individual job task is being fulfilled in term on delivery time and cargo safety.
  • Receive customer feedback and discuss with CS HOD for good action plan to improve the customer service.
  • Monitor closely for all shipments and update to related parties until shipment arrives.
  • Record customer complaint to relevant folder and come out with a correction action plan to avoid similar mistakes from re-occurence.

Requirements:

  • Candidate must possess at least "A" level/Pre-U or Diploma in any discipline.
  • At least 3 years of customer service experiences with familiarity in the freight forwarding industry.
  • Excellent and strong communication skill, spoken and written in Mandarin, English and Bahasa Melayu.
  • Proactive with strong interpersonal skill.
  • Able to work independenty with multitasking abilities and able to handle stress.
  • The ideal candidate need to poss a good self-discipline.


Benefit:

  • 5 working days (9am - 6pm)
  • Allowances and Incentives provided
Job Specialization : Accounting & Finance
Type of Employment : Permanent
Minimum Experience : 3 Years
Work Location : Malaysia
  

If you encounter difficulties, please click here  for technical assistance.